For general Customer Service issues, please call (203)271-9055 or use email us by clicking Contact Us link above.

Schedule Download Support

For support with a downloaded schedule update, please click contact our repair department or review the PDF documents below.

For Watch Repair Information, please call 800-874-0907.

Warranty Repair

Most of our timepieces are covered by a limited warranty, excluding normal wear and tear or abuse, batteries, crystals, plating, and straps. Movements are 100% covered and will be repaired/replaced at no charge. You must refer to the brand return sheet below to determine the period for which your particular warranty is valid. Please note that these forms may also be used in ordering replacement parts. (IMPORTANT: Do NOT send in your watch with the form when ordering replacement parts only.)

If you are returning your watch to be repaired, securely pack your watch and send it via insured mail, United Parcel Service (UPS), or Federal Express to the address indicated on the repair form below. Please ensure to include the filled out repair form should we have any questions regarding your repair. Make sure you completely fill out your form so that we can better assist your needs.

Your watch will be returned in approximately 2-3 weeks via Federal Express ground transportation. If the return address is a post office box or international destination, your watch will be returned via insured mail through the US Postal Service.

Warranty Documents:

Schedule Watch (1 Year Warranty)

Other Watches (Limited Lifetime Warranty)

Repair Forms:

Watch Repair Form

Instruction Manuals:

	Schedule Update Instructions How-to Guide for updating your schedule each year.	Get PDF
	National Football League Schedule Watch User Manual	Get PDF
	Major League Baseball Schedule Watch User Manual	Get PDF
	National Hockey League Schedule Watch User Manual	Get PDF
	National Basketball Assoc. Schedule Watch User Manual	Get PDF
	National Association of Stock Car Racing Schedule Watch User Manual	Get PDF
	Colleges and Universities Schedule Watch User Manual	Get PDF